Support
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My payment failed. What can I do?
Our checkout is a secure payment gateway powered by Shopify®, and we accept all major credit cards, PayPal®, Apple Pay® and Google Pay®. If your PayPal payment failed please check that: You have enough funds in your PayPal account and/or cards linked Your card connected to your PayPal account is... -
I'm having trouble at checkout
You may have accidentally blocked a function of your web browser called JavaScript. JavaScript is an important part of the Internet, and if it isn't switched on, you may encounter issues such as not being able to checkout properly, or missing important parts of our website. To fix JavaScript is... -
When can I expect my order to arrive?
One hour after you place your order, your customized WTF Notebooks go straight into production. This gives you enough time to change the shipping address, modify or cancel your order (instructions are in your order confirmation email). Production usually takes from 2 to 5 business days, dependin... -
If you would like to cancel your order, you have 1 hour after your purchase to self-cancel. After that, it’s too late. Your order will be in production, and we won’t apologize for being efficient. We have other orders to produce, and other people to take care of, so please make up your mind about...
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It’s too late to cancel my order, but I have decided that I no longer want it.
Sorry, we had to hit print at some stage. You're just going to have be a grown-up and accept the ramifications of your actions. -
Yikes! We can proudly say that less than 1 percent of all WTF Notebooks are reported for misprints. But when you are that 1 percent, it feels like 100 percent – so we’re happy to reprint or refund any mis-printed or mis-bound notebooks. Ideally take a couple of photos of the damage and get in to...
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You sent me the wrong notebooks.
Oops, obviously that wasn't our intention. Ideally get a photo ready for the incorrect notebooks, then flick us an email and we’ll make sure you get the notebooks that you paid for. -
I've received my order and changed my mind. Can I return my notebooks?
WTF Notebooks are made to order. Your notebooks were printed specifically with the exact title, book type, cover color, and inside pages you selected at checkout. Every single notebook is individually produced, assembled, and shipped by our team once an order is placed. Because each notebook tit... -
My order is a gift. Please don't include a receipt.
You're good to go, because we never add receipts inside the packaging. Instead, your receipt is emailed to you in the form of an order confirmation as soon as you complete your purchase. -
Yes! You'll find this in the checkout. For something far more fun and infintely more interesting, check out our WTF Greeting Card!
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Thanks for the love and interest – and sorry to burst your bubble, but we don't do the whole wholesale or retail thing at this stage. For large corporate or business orders, please see the Corporate Orders page.
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For larger bulk orders (e.g. company gifts) please review our corporate gifting page.
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Yes, we offer electronic gift cards which are delivered via email.
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How long is my order going to take to ship?
Take a deep breath. Your notebooks haven’t ghosted you — they’re just making their way through our production and shipping process. Here’s what’s going on behind the scenes. Every order is made just for you We don’t keep stacks of pre-printed notebooks lying around. Every WTF Notebook is printe... -
International Transaction Fees
WTF Notebooks are made on American soil near Salt Lake City, Utah. Occasionally some customers have discovered an international transaction fee has been applied after they purchased from us, however we do not charge this fee. While we do operate internationally, this is an error made by some bank... -
I received my notebooks and I don't like them. Can I return them?
WTF Notebooks are made to order. They are printed specifically with the exact title, book type, cover color, and inside pages you selected at checkout. Every single notebook is individually produced, assembled, and shipped by our team once an order is placed. Because each notebook title has hund... -
A card for every (non) occasion Introducing the WTF Greeting Card – the right card for all the wrong reasons. This greeting card covers birthdays, breakups, and taco cravings – all in one convenient, slightly unhinged format. Just check the boxes that apply and send the card with your next note...